Compliance Training

Each episode comes with a set of interactive quiz questions, reinforcing key messages and testing learners’ comprehension

Payment Card Industry Data Security Standard (PCI DSS) - Introduction for Head Office staff

  • Threats to credit card data
  • Definition of card holder data
  • Objectives of PCI DSS controls
  • Applicability to users in head-office environments and in scope of PCI programs
  • How to process card holder data securely

Payment Card Industry Data Security Standard (PCI DSS) - Introduction for small merchants

  • Threats to credit card data
  • Definition of card holder data
  • Objectives of PCI DSS controls

National Credit Act (NCA)

Introduction to South African National Credit Act (NCA).
Relevance in retail environment when granting credit to consumer:

  • Form Completion
  • Communicating with customer
  • Submitting and Storing forms
  • Permissions to contact
  • Documentation (quotation, credit agreement)

Treating Customers Fairly (TCF)

  • Introduction to Treating Customer Fairly (TCF) approach
  • Relevance of TCF in general product life cycle
  • Explanation of 6 outcomes of TCF

Consumer Protection Act (CPA)

  • Introduction to South African Consumer Protection Act (CPA)
  • 9 consumer rights outlined in CPA
  • Applicability of consumer rights in retail environment

Protection of Personal Information (POPI)

  • Definition of personal information
  • Threats (identity theft)
  • Principles of POPI Act
  • Responsibilities of users with regard to POPI